What is a web host?
A web host is kind of like a landlord - but rather than
bricks and mortar, your web host provides you with your space
on the internet. You'll need a quick and reliable computer
to keep your files connected to the internet. And rather than
buying your own server, constantly maintain it and keep it
updated with the latest software, a web host can take care
of all this for you, leaving you with what's important, sharing
your information with the world. Along with providing you
with space, a web host gives your site e-mail at your domain
name and can take care of the technical requests you have.
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What is a web site?
A web site represents your organization, your business,
or yourself online. It's an opportunity for you to present
knowledge, ideas and products to the world. Online, you will
become accessible to anybody, anywhere, at anytime of the
day.
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What is a domain name?
A domain name is a very important aspect of a web site.
If the internet is a map of the world, your domain name is
your address. Usually represented by the name of the business
or organization starting the site, many sites opt for something
clever and memorable to get people interested in their site.
This is especially important considering people may have common
interest in the same domain name. To help matters, there are
different types of domain names. The most common would be
".com" (as in yourdomain.com), but you also have the choice
of ".org," or ".net". Unfortunately most short or generic
terms are already registered, although there are still plenty
of good domains available from the Hong Kong domain registry
for .com.hk names.
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Do I really need a web site?
These days, almost everybody with a phone line has an
internet connection. And with the vast amount of information
available online, many people are using the internet as their
primary source of researching information, companies and products.
If you have something that you want people to see, a web site
is a necessity.With a web site, you have constant communication
with the world. From the most remote location, you can reach
people anywhere and develop steady customers worldwide. You
would be able to announce upcoming events, post images and
get feedback at all times of the day, all over the world.
There is no limit to the benefits a web site can provide.
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How does a web site work?
Let's say somebody is online and they look up your domain
name. This will connect them to what is called a web server.
A web server is a very powerful computer that can store many
files, including your web site. When they are connected, your
files will be presented in the form of your site. So in order
for you to get online, you must choose a web server to be
hosted by, or a web host, and create the files that will be
your web site.
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What is data transfer?
Your data transfer is the total number of data packets which
are transferred across the Internet to or from your account.
All reputable hosting companies must impose data transfer
restrictions in order to control their bandwidth usage and
ensure a high standard of service. You can monitor your data
transfer in real time via your control panel.
Specific Hosting Questions related to your
Jump account
Are there any set up fees with your hosting?
There are no set up fees, you are only charged the monthly
amount of your hosting plan.
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Do you put any types of advertising on my pages?
No, we do not put any types of advertising on your pages.
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How much space can I use for hosting features (such as
MySQL databases, CGI-scripts, PHP etc.)?
Any space used for Web Hosting Features such as MySQL databases,
CGI scripts, PHP etc. is deducted from the total disk space
you are allotted.
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How can I see how much disk space and data transfer I have
used and have remaining?
Once you purchase an account you may view sites logs through
your control panel. You may view how much disk space and bandwidth
you have used and have remaining.
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What happens if I use more than my quota of disk space
or data transfer?
We will advise you when you have reached your limit; with
your permission we will add further resources at a rate of
HK$30 per extra Gb of data transfer and HK$20 per 100mb of
disc space.
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What if I need a hosting feature not included with your
hosting accounts?
If you need a hosting feature that is not listed on our Web
Hosting Features page, please contact us and we will endeavour
to install it for you. There may be a licensing or installation
fee depending which feature you require.
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How do I transfer my domain to your servers?
If you already have a domain name registered to transfer your
domain to our servers you must update your domain's name servers.
If you are unsure how to change your name servers please contact
your domains registrar (the place where you registered your
domain). If you are registering a new domain through us we
will set it up for you. Our name servers are as follows:
Primary Server Hostname: ns1.jumphk2.net
Primary Server Net Address: 203.194.220.66
Secondary Server Hostname: ns2.jumphk2.net
Secondary Server Net Address: 203.194.220.67
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How do I add new email accounts/features
or hosting features to my account? How long does it take to
set them up?
You can add email accounts/features and hosting features via
your control panel. Features are added in real time and become
active instantly.
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After I place my order how long does it take
to set up my account?
Once your order is received your account will normally become
active within 24 hours.
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Can I access my site with or without the 'www'?
Yes, you can access your site both with and without the 'www'.
For example you can access your site at http://yourdomain.com
or http://www.yourdomain.com
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How many domains can I host under my account?
By default, you can only host one domain under each account.
However, you can request more domains by contacting support.
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I am currently hosted by another company and already have
a domain name; can I have my site hosted by you instead? And
how do I change my domain to point to your servers?
Yes, you certainly can! After you sign up with us, all you
have to do is update your domain's name servers to point to
our name servers. This can be done either by yourself or via
the company from which you purchased your domain name. The
transition typically takes from 24 to 72 hours. If you get
stuck with this step, just contact us at support
and we will be happy to help you.
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What payment options do you offer?
You can pay by direct debit or by cheque. You will be billed
quarterly and in advance (except for email only accounts which
are billed half-yearly in advance).
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Can international users purchase your hosting?
Yes, we offer our hosting services to customers worldwide.
We support all types of domain names.
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Is there any charge to upgrade or downgrade
my plan if I decide to change after I sign up?
There are no extra charges for changing your account plan
- just the change in monthly billing for the upgrade starting
from your next billing period.
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Is technical support free?
Technical support is available free to all clients. If you
are having a problem with your account we will troubleshoot
it for you and if necessary correct the problem. This does
not include help with development, fixing script errors or
aiding in your website creation in any way; if you require
this type of assistance please contact us and we will be happy
to provide a quotation.
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Do you provide phone support?
Due to the nature of the support issues we deal with, email
provides the most effective medium to resolve virtually all
enquiries we receive.
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What sort of statistics can I find out about my website?
For example, how many visitors is my site getting?
Depending which plan you have signed up for, you may be offered
either Webalizer or Urchin online statistics to present very
sophisticated and detailed data about your visitors.
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What types of sites do you host?
We host any website that does not violate our Acceptable
Use Policy.
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