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    Contact Us

    Tel: (852) 2559 1293
    Fax: (852) 2581 9500

    Jump Web Services Ltd,
    1904 Lyndhurst Tower,
    1 Lyndhurst Terrace,
    Central, Hong Kong

    Frequently Asked Questions

     

    :: What are your nameservers?

    :: What is a Registrar?

    :: How long does it take to register a domain?

    :: Is there any interruption in service when I transfer my Domain to your servers?

     

     

    What are your nameservers?

    Our name servers are as follows:

    Jump Name Servers

    Primary Server Hostname: ns1.jumphk2.net
    Primary Server Net Address: 203.194.220.66
    Secondary Server Hostname: ns2.jumphk2.net
    Secondary Server Net Address: 203.194.220.67

     

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    What is a Registrar?

    A Registrar is an organization or company that is accredited by ICANN (Internet Corporation for Assigned Names and Numbers) to provide registration services. There are different registrars serving each country code throughout the world and each registrar has different rules regarding registration procedures and fees. To register a .hk domain name you must be either a company registered in Hong Kong or a charity or educational institution registered in Hong Kong, however, anyone can register a .com domain name.

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    How long does it take?

    It usually takes about 24 hrs to register a domain name - however it can take between 3 and 14 days to register a .hk domain name. This is because the procedure for registering a .hk domain name is much more complicated than for registering a .com domain.

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    Is there any interruption in service when I transfer my Domain to your severs?

    After changing name servers or registering a new domain name, it will take at LEAST 24 hours before you will be able to see your domain by going to http://www.yourdomain.com . This process normally takes between 24-72 hours, but will take at least seven days for a .hk domain. This delay, referred to as a DNS propagation delay, occurs with all hosts and is outside of our control. During this period, you may also experience intermittent connection to your domain. That is, it may become available but disappear again a few hours later. This is also an effect of the DNS propagation and will typically resolve itself within 5 days after assigning the new name servers.

    Until your domain fully resolves (3-5 days from the time you changed it) you will NOT be able to do the following:

    View your domain at http://www.yourdomain.com
    Check your mail (POP3, SMTP and Webmail will NOT work)
    Publish using FrontPage extensions.

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