Jump Web Services

Billing and Payment

Online Payment Form

To settle your invoice by credit card, please complete the form below. Please make sure that you enter your Invoice Number. If you do not have an invoice number, please enter your Domain Name instead. You will be re-directed to a 128-bit encrypted secure server where you can input your credit card details, please click here and pay through 2CheckOut.

Standard Hosting Package Accounts

All standard hosting package accounts are invoiced on a quarterly basis (i.e. every 3 months). Your initial invoice will include any domain registration fees in addition to three months hosting fees. If you use our online signup form, your Jump account will be activated within 24 hours - an "account activated" email will be sent to you with all relevant details. You will receive an invoice by email for your first quarter's billing within 24 hours of your account being activated.

Dedicated Hosting Accounts

All dedicated hosting accounts are invoiced on a monthly basis. The first invoice will include setup fees, add-ons and your first month of service, you will be invoiced on a monthly basis thereafter. Once your order is received and processed, you will be notified with confirmation of payment processing within a few hours and not longer than 24 hours. Unbranded servers with standard configurations are normally released between one and three business days; unbranded servers with special configurations may take up to 5 business days. IBM servers may take up to 4 weeks for release dependant upon server configuration and availability.

E-mail Only Accounts

E-mail only hosting accounts are invoiced six-monthly. Your initial invoice will include any domain registration fees in addition to six months hosting fees. If you subsequently sign up for a website hosting account, we will credit your account any un-used fee from your email package. If you use our online signup form, your Jump account will be activated within 24 hours - an "account activated" email will be sent to you with all relevant detail. You will receive an invoice by email for your first term's billing within 24 hours of your account being activated.

Cancellations

We require 30 days notice for cancellation of account. Please submit your cancellation request through our This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; provide your username and password so we can validate that an authorized individual made the cancellation request. Please be sure to remove any data you want to retain, since all data will be lost once the account is canceled. Please click here for further information regarding our refund policy.

Suspension/Termination

On standard package accounts there is a 30-day money back guarantee. If you choose to terminate your account within 30 days of signing up, you will receive a full refund. In order to request a full refund, you must notify us through the Help Desk within 30 days of your initial signup. We will terminate the account immediately upon notification, so be sure to remove/copy your data if needed. Invoices are sent out via e-mail, if payment is not received within 10 days after the invoice date, your account will be suspended and a follow-up reminder will be sent out. You will then have an additional 5 days to make payment. If we do not receive payment within those 5 days and you have not contacted us to make other arrangements, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established. Please see our Terms of Service for more information regarding payments, late payments and non-payments

Accepted Payment Types

Credit Card Payments:

To settle your invoice by credit card click here

Bank Transfers:

You can make invoiced payments to Jump by bank transfer (online or via ATM) to the HSBC account below

Account Number: 502-250665-001
Account Name: Jump Web Services Ltd
Bank Address: HSBC, 1 Queens Road Central, Hong Kong
SWIFT Code: HSBC HK HHH KH

* Please fax a copy of the pay slip for our records to (852) 2581 9500

Cheques:

If you chose to pay your invoice by cheque, you have up to 10 business days after the date of the invoice for us to receive payment otherwise the suspension/termination clauses detailed above will be invoked.

Cheques should be made payable to "Jump Web Services Ltd " & mailed to the following address:

Jump Web Services Ltd
2/F Tin On Sing Commercial Building,
41-43 Graham Street,
Central, Hong Kong